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BACKORDERS

At this time we cannot accept backorders. Kawasaki Motors Corp., U.S.A. will make every attempt to ensure that our website is as accurate as possible. If you have elected to have your order shipped to your home and we find we do not have the stock to fill your order, you will receive an email listing the items we cannot ship. You will then have twenty-four (24) hours to decide if you would like to accept the order as is or cancel the entire order. If you have chosen to have your order shipped to a dealer, items that are not in-stock will be removed from your order. You will receive an email informing you which items have been cancelled and the balance of the items will be shipped to the dealer.

 

ITEMS AVAILABLE FOR PURCHASE

Only accessories, apparel, gifts, service manuals and owner’s manuals are available for purchase on our website. Some items, such as oversized items, items sold in package quantities, items that require special parts for installation, chemicals, cleaners, or other items deemed hazardous are available for purchase only at your local dealer. “Coming Soon” items can only be added to your Wishlist. If an item is temporarily out of stock, you will only be able to add it to your Wishlist (please check with your local dealer on their availability). Please read each description thoroughly as some accessories require multiple components to complete which must be purchased separately.

 

IN-STORE PICKUP

In-store pickup is FREE. Simply select Ship to a Dealer under Delivery Options during check out. Then choose a participating dealer from the list. If the dealer that you selected does not have your item(s) on-hand, we will ship your order directly to the dealer via UPS Ground. Shipments will arrive 5-7 days after your order has been processed. We will notify you by email when your order is ready to be picked up. When picking up your order, please be prepared to show a government issued ID and confirm the last 4 digits of the credit card that you used to pay for the purchase. Please note that if you have not picked up your order after twenty-one (21) days from your email notification, your order will be returned to the fulfiller and your credit card will be refunded. In-store pickup is not available if you choose to pay with PayPal.

 

ORDER QUESTIONS

  1. Billing Questions: Please contact Kibo/Kawasaki at 1-877-412-7467 for any billing questions.
  2. Status, Tracking and Order History Questions: All orders placed on www.kawasaki.com can be found by logging into your My Kawasaki account and selecting the Order History tab. Alternately, you may contact Kibo/Kawasaki at 1-877-412-7467 to speak to a representative.

 

PAYMENT AND BILLING

We accept the following methods of payment:

  1. Visa®
  2. Mastercard®
  3. American Express®
  4. Discover®
  5. PayPal (not available for in-store pickup)

Your monthly statement will reference Kibo/Kawasaki or something similar.

 

PRODUCT QUESTIONS

For product fitment, installation instructions, and sizing information please refer to individual product descriptions on Kawasaki.com. If for some reason you are unable to locate the answer or have other questions, please contact Kawasaki Customer Relations at 1-866-802-9381. Representatives will be available Monday-Friday 7:00-4:00 PT.

 

PROMO CODE CONDITIONS

Free UPS Ground Shipping on e-commerce orders of $50 or more Promo Code

  • Valid May 5, 2020 through 11:59 pm PST on September 30, 2021
  • Free Shipping is valid on Kawasaki.com online purchases only
  • Valid only on U.S. purchases of in-stock items at www.kawasaki.com
  • Offer not valid on any international orders
  • Offer not valid on APOs and FPOs
  • Offer not valid on return shipments, special orders, or previously placed orders
  • Offer valid for regular-priced merchandise only; excludes sale, clearance, and final-sale merchandise
  • Not valid on gift cards or Kawasaki Protection Plus
  • Not valid on any items cancelled or removed from the order
  • Minimum purchase amount must be met before shipping, taxes, and other charges
  • Not transferable or redeemable for cash or credit
  • Free UPS Ground Shipping does not apply to Ship to a Dealer as Ship to a Dealer is free
  • Offers subject to change or expiration at any time without notice and at the sole discretion of Kawasaki

New Kawasaki Owner 03/01/21—6/30/22 - Single Use Promo Code

  • Promotional offer: $15 off a single purchase of $100 or more.
  • Single Use Promo Code offer valid through 11:59 pm PST on June 30, 2022
  • Valid on Kawasaki.com online purchases only
  • Offer valid for regular-priced merchandise only; excludes sale, clearance, and final-sale merchandise. Not valid on gift cards or Kawasaki Protection Plus.
  • Cannot be applied to previously placed orders
  • Minimum purchase amount must be met before shipping, taxes, and other charges
  • Not transferable or redeemable for cash or credit
  • Certain products may be excluded from promo codes
  • Promo code must be entered prior to completing the order
  • Cannot be used in conjunction with any other coupon or discount

Ethika 2021 Promotion 09/09/21—12/31/21 - Promo Code ETHIKA2021

  • Promotional offer: Free UPS Ground Shipping on any order containing minimum quantity 1 of qualifying item numbers: K0023701PK2X, K0023701PKLG, K0023701PKMD, K0023701PKSM, K0023701PKXL, K0023702GN2X, K0023702GNLG, K0023702GNMD, K0023702GNSM, K0023702GNXL
  • Promo Code offer valid through 11:59 pm PST on December 31, 2021
  • Valid on Kawasaki.com online purchases only
  • Cannot be applied to previously placed orders
  • Not transferable or redeemable for cash or credit
  • Certain products may be excluded from promo codes
  • Promo code must be entered prior to completing the order
  • Cannot be used in conjunction with any other shipping and/or discount promo codes

Shop Accessories & Apparel

 

RETURNS AND EXCHANGES

We want to make sure you are satisfied with your purchase of Kawasaki Genuine Accessories, Apparel, and Gifts. If any purchase does not meet your expectations, you may return it within thirty (30) days of the date it was received. Please note: all Sale items are final sale. Simply contact Kibo/Kawasaki at 1-877-412-7467 where, if your purchase qualifies, you will be issued an RMA number and directed where to send the items. All returned items must be in original packaging and in new/unused condition. This includes all product tags, polybags, instructions, hardware and accessories. Items cannot be damaged due to wear or installation. IF YOUR RETURN DOES NOT MEET THESE CRITERIA, IT MAY BE REJECTED AND RETURNED TO YOU. Returns will be processed in approximately 2-3 weeks from the time you ship your return. A refund of the purchase price and sales tax (if applicable) will be credited back to your original form of payment. It may take up to two billing cycles for the credit to appear on your monthly statement.

  1. Return Procedures
    1. Call Kibo/Kawasaki at 1-877-412-7467 to receive an RMA number if your purchase qualifies.
    2. Write the RMA number on the outside of the box.
    3. Include a copy of the original packing slip in the box.
    4. Kibo/Kawasaki will direct you to ship back the product to the fulfiller’s location. DO NOT attempt to return items to a dealer without contacting Kibo/Kawasaki for an RMA and instructions.
  2. Exchange Procedures: At this time, we are unable to process exchanges for you. However, you may follow the return procedures outlined above and then place a new order.
  3. Damaged Items If an order arrives to you with obvious damage, please refuse delivery. If you accept the shipment but find the item damaged, please contact Kibo/Kawasaki at 1-877-412-7467 to initiate a return. Please save all packaging material and paperwork for the order, as these are required to make a claim.
  4. Mis-shipped Items If you receive an item that you did not order, please contact Kibo/Kawasaki and a representative will send you a call tag.

 

SALES TAX

Taxes are only estimated at the time of checkout. Final taxes will be applied to your payment method at the time of shipment.

 

SHIPPING AND DELIVERY

All shipments fulfilled by Kawasaki will be provided by UPS and/or the USPS. Dealer shipments will be provided by the carrier of their choice. We do not ship on Saturdays, Sundays, or national holidays. We are not responsible for orders after the item is delivered to the address provided to Kawasaki Motors Corp., U.S.A. during checkout, including any subsequent transfer to, or handling by, a third party forwarder. In addition, the dealers in Kawasaki’s fulfillment network have varying hours of operation and Monday shipping may not be possible at all locations.

  1. Shipping Methods
    1. Free In-Store Pickup – if the dealership you select does not have the item in stock, we will ship to the dealer for FREE via UPS Ground (arrives 5-7 business days after your order has been processed).
    2. Ship-to-Home
      1. Standard – Arrives 5-7 business days after your order has been processed.
      2. Expedited – Arrives 2-4 business days after your order has been processed.


    In order to reduce shipping times, your order may be processed by a local Kawasaki Dealer. If, for any reason, your order is not shipped by a local Kawasaki Dealer, your order will ship from the Kawasaki warehouse. In order to give dealers ample time to check their inventory to see if they can ship your order, we ask that you please allow up to 24-48 hours for processing. For this reason, your estimated delivery time frame will start approximately 24-48 hours after your order is placed.

  2. Split Shipments: To get your order to you as quickly as possible, you may choose to split the shipments by simply clicking the Ship as Available check box at the bottom of the Shipping Info Page. Please note that additional shipping charges will apply. These charges will be applied to your payment method once the order has shipped. We will only split shipments one time.
  3. Shipping Policies: Kawasaki can only ship to addresses within the continental United States and Alaska. In addition, we cannot ship to Hawaii, internationally, APO/FPO/DPO addresses or to PO boxes at this time.
  4. Shipping Rates: Shipping is calculated based on the total value of your order before tax as follows:
Order Value Standard Expedited
$0 - 39.95 $6.95 $21.95
$39.95 - 59.95 $8.95 $23.95
$59.95 - 79.95 $11.95 $26.95
$79.95 - 99.95 $13.95 $28.95
$99.95 - 129.95 $15.95 $30.95
$129.95 - 149.95 $17.95 $32.95
$149.95 - 199.95 $19.95 $34.95
$199.95 - 249.95 $21.95 $36.95
$249.95 - 299.95 $23.95 $38.95
$299.95 - 349.95 $25.95 $40.95
$349.95 - 399.95 $27.95 $42.95
$399.95 - 449.95 $29.95 $44.95
$449.95 - 499.95 $31.95 $46.95
$499.95 and UP $33.95 $48.95

 

SHIPPING NOTIFICATION

Once your order has been shipped we will send you an email with the tracking information.