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WARRANTY FAQ

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WHAT DOES MY FACTORY WARRANTY COVER?

Any material or workmanship found to be defective by Kawasaki within the warranty period shall be remedied without charge for parts or labor at any authorized Kawasaki dealer located within the United States of America.

 

DOES MY FACTORY WARRANTY COVER TRANSPORTING THE UNIT TO AND FROM THE DEALERSHIP?

Sorry, but transportation of the vehicle is the owner’s responsibility even for a warranty repair, Recall or FDM.

 

DOES MY FACTORY WARRANTY COVER TOWING OR PAY FOR A RENTAL CAR WHILE MY KAWASAKI IS BEING REPAIRED?

  • Sorry but towing and rental car charges are not covered by your factory warranty.
  • Riders of Kawasaki (ROK) premium members are entitled to 24 hr. roadside assistance. Please call 1-877-rok-club (1-877-765-2582) for assistance.

 

MY KAWASAKI VEHICLE IS IN NEED OF REPAIR, BUT THE WARRANTY HAS EXPIRED. WILL ASSISTANCE BE OFFERED TO ME?

  • All repair assistance offered by Kawasaki must be coordinated through an authorized Kawasaki dealer.
  • If the warranty on your Kawasaki has expired, you must authorize a repair inspection through an authorized Kawasaki dealer at your expense. Once a diagnosis of the problem has been made, your dealer will forward their findings to Kawasaki's technical staff to see if assistance can be offered.

 

IS MY FACTORY WARRANTY VALID AT ALL KAWASAKI DEALERS?

Yes, your factory warranty and Kawasaki Protection Plus are valid at all authorized Kawasaki dealers in the continental United States. The dealer must be authorized to sell and service your Kawasaki product.

 

CAN I GO TO A NON-KAWASAKI DEALER FOR WARRANTY WORK?

Sorry, but only authorized Kawasaki dealers are allowed to perform warranty work on your Kawasaki product.

 

IS MY WARRANTY GOOD OUTSIDE OF THE UNITED STATES?

The warranty on units purchased in the 48 contiguous states and Alaska is valid only in these areas.

 

WHO DO I CONTACT IF I DID NOT BUY MY KAWASAKI PRODUCT IN THE UNITED STATES, INCLUDING HAWAII?

Hawaiian customers can contact Pacific Kawasaki at (808) 831-2600. The address is 2996 Koapaka, Honolulu HI 96819. Customers who have purchased units in another country should contact their local distributor for assistance. If you do not see a listing for a distributor in your country, please check the Kawasaki Heavy Industries website for more options.

CLICK FOR OTHER INTERNATIONAL DISTRIBUTORS

 

IS MY FIRST SERVICE FREE?

No. Maintenance services are not included in the warranty coverage. Those costs are the responsibility of the consumer.

 

AM I REQUIRED TO TAKE MY KAWASAKI VEHICLE TO AN AUTHORIZED KAWASAKI DEALER FOR SERVICE AND MAINTENANCE WORK?

No, but we request that you keep written records and receipts showing that the service and maintenance work has been performed according to the schedule of maintenance in your Owner's Manual.

 

CAN I DO MY OWN OIL CHANGES?

Yes, but we request that you keep written records and copies of receipts showing the oil changes were done.

 

HOW LONG IS THE FACTORY SPARE PARTS WARRANTY?

  • The factory spare parts warranty on Kawasaki parts is 90 days from the date of purchase.
  • KX spare parts have no spare parts warranty.

 

HOW LONG IS THE FACTORY WARRANTY ON MY KAWASAKI ACCESSORY?

Kawasaki warrants most accessories for 90 days from the date of purchase. Premium Audio System components are warrantied for one year.

 

HOW DO I OBTAIN A DUPLICATE IDENTIFICATION LETTER?

You can call Consumer Services at 949-460-5688 to request a duplicate letter or you can contact us via mail at PO Box 25252 Santa Ana, CA 92799-5252. Warranty information is also available at kawasaki.com by going to the “Owner Center” section of the website.

 

HOW DO I TRANSFER THE WARRANTY ON MY UNIT IF I SELL IT? IS IT TRANSFERABLE?

  • Yes, the base warranty and Kawasaki Protection Plus extended coverage is transferable at no cost to you.
  • Your local dealer can transfer the factory warranty and Kawasaki Protection Plus on their Kawasaki computer system.
  • The new owner can “Update Customer Info” to notify KMC of the change in ownership. New owners are required to submit a copy of the product’s state registration or a bill of sale before our records can be updated. The paperwork can be uploaded electronically, faxed or sent via USPS. Once we receive the paperwork, KMC can transfer the remaining factory warranty or Kawasaki Protection Plus into the new owner’s name.

 

HOW DO I CHANGE MY NAME OR ADDRESS ON KAWASAKI’S PRODUCT REGISTRATION RECORDS?

Current Owners can “Update Customer Info” to change their names or addresses. A VIN/HIN is required to make any changes.