Warranty & GTPP Data Analyst

Department: Warranty & Consumer Services
Reports To: Manager, Warranty Administration & Consumer Services

Position Summary: This position uses technology solutions to provide warranty claim, GTPP extended service contract, and cost/earnings analysis and reporting for the Warranty, QA, and Technical Services group.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Coordinates and partners with warranty and other departments within Product Operations to provide data for improvement in various functional areas such as:

• QA - to provide detailed failure analysis to manufacturing facilities
• Tech Services - to help with HL/FSA warranty decisions
• Distribution for transportation issues
• FSA’s - to provide detailed information for individual dealer warranty audits
• Public Affairs - to provide detailed data reporting for failures under TREAD Act
• other departments within KMC for special projects as requested or required

- Conducts audits to review warranty costs and provides detailed data for product improvement and analysis of all warranty claim types as needed; expands root problem analysis; proposes solutions for important warranty issues.

- Create technology solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs as needed.

- Prepares business plan and reviews claims expenses and earnings for the GTPP by:

• Reviewing pricing
• Setting standards and targets
• Setting monitoring procedures
• Providing forecasting and budget detail

- Oversees the day-to-day operations and administrative tasks related to Florida GTPP outsourcing to GE Auto Warranty Services (Wachovia).

- Coordinates with Warranty Department on direct sales to customers via mailings and 800#, on claims, registration, and cancellation procedures.

- Coordinates with Consumer Services on customer issues regarding GTPP.

- Coordinates with Legal Department and Warranty Department to insure GTPP compliance with all state laws for sales, registrations, claims, cancellation, form review, etc.

Education, Experience and Qualifications
High school diploma or general education degree (GED) is mandatory; a Bachelor's degree (BA/BS) or equivalent from four-year college is preferred; and minimum four years related experience and/or training in a warranty analyst environment; or equivalent combination of education and experience.

Qualifications
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must exhibit excellent oral and written communication skills.
• Must demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
• Must be extremely detail and deadline oriented.
• Must bring energy and enthusiasm to group or team efforts.
• Moderate accounting and insurance industry knowledge is highly desirable.
• Experience working in the motor sports industry; preferably with customer/warranty/dealer issues is preferred.

Computer Skills
To perform this job successfully, you should have solid knowledge and experience working with Microsoft's Word, Excel, PowerPoint and Access software. Strong knowledge of Business Intelligence and relational database management software (Cognos Access) is preferred.

TO APPLY
Please visit out 'How to Apply' page for details on how and where to send your resume.