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Dealer Development and Vehicle Customer Service Administrator

Department: National Sales
Reports To: Manager, National Dealer Development

This position provides primary administrative support for Dealer Development functions including reviewing, tracking, acknowledging, following up, and reporting on various stages of the dealer application process within an assigned territory. This position has a secondary responsibility of assisting the Vehicle Customer Service desk with taking dealer calls, processing orders and other various tasks as assigned.

Essential Duties and Responsibilities include the following and may be performed personally or through subordinate staff. Other duties may be assigned.

  • Assumes primary responsibility for new applications, buyouts, existing changes, dealer set-up processing and follow-up. Ensures each function is completed accurately and in a timely manner.
  • Updates and maintains application process in the Application Tracking Processing System (ATPS). Provides ATPS update recommendations to ATPS programmers as needed.
  • Communicates with KMC sales force, KMFC and KMC Credit regarding the status of applications on a consistent basis
  • Assumes primary responsibility for reading and routing incoming mail. Locates and attaches appropriate file to correspondence to ensure proper follow up.
  • Composes and prepares routine correspondence relating to the status of dealer transaction files. Files correspondence and other records.
  • Maintains accuracy and follows through consistently on dealer application process. Coordinates application process through its completion.
  • Assumes back-up responsibility of assisting the Vehicle Customer Service desk. Takes vehicle orders, processes dealer to dealer transfers, and handles any adjustments or cancellation pertaining to vehicle orders. Provides information to dealers and sales personnel on product availability and order status and receives, analyzes, and resolves dealer problems concerning vehicle orders and shipments.

Education and/or Experience
Bachelor's Degree (B. A.) or equivalent from a four-year college and one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills
Must have working knowledge of Microsoft Word and Excel. Some experience with Application Tracking Systems would be helpful.

You can send your resume to our Human Resources Department to

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