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Accessories Return Policy

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How do I return items?
How long do I have to return an item?
How is return freight paid?
Is there a restocking fee?
How do I exchange an item?
Why did I receive a manual for an older model?

How do I return items?

Manuals may only be returned if the item received is different than the item ordered or the item was damaged during shipping.

1. Utilize our return feature in the Order Status function of kawasaki.com (on-line), or call Consumer Services at (949) 460-5688 for instructions.  ITEMS MUST BE RETURNED WITHIN 30 DAYS.

On-line Method: You may view eligible return items and print return documents through the Order Status feature. Simply enter a specific confirmation number in order status. If that order contains items eligible for return, a "Returns" button will appear at the top of the page. Click on the return button, complete your return request, submit, print, and mail.

Off-Line Method: Pack items as indicated below and mail to: Kawasaki Motors Corp., U.S. A., 2155 S Excise Ave., Suite A, Ontario, CA 91761-8549.

2. Pack your item for return:

  • For mis-shipped items - Return the item in the original packaging to ensure your package arrives to us safely and undamaged. Returned items must be new.
  • Remove or cover any previous shipping address labels on the package.
  • Please enclose a copy of your packing list in the carton along with the reason for the return.

3. We encourage you to protect yourself from loss, damage, or theft by insuring the return shipment**.

  • Please save the shipping insurance receipt for your records.
  • We regret that no credit will be issued for items lost or damaged during return shipment.

4. Refunds will be submitted to the cardholder's issuing bank within 3 business days of receipt at Kawasaki.

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How long do I have to return an item?

Within 30 days of receipt.

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How is return freight paid?

The customer is responsible for return freight costs.

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Is there a restocking fee?

No restocking fee is charged. Returned items must be new.

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How do I exchange an item?

Our return center cannot process exchanges. We ask that you place a separate order for the new item and that you return the mis-shipped or damaged item. Once the returned item has been received at our warehouse, a credit will be issued to your account. Please see instructions above for how to return a package.

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Why did I receive a manual for an older model?

Kawasaki service manuals start with base manuals, which are based on the first production run of your unit. There may be discrepancies between some vehicles and illustrations and text in this manual. Major changes and additions pertaining to later year units will be explained in a supplement following the appendix or by a separate supplemental service manual which needs to be ordered seperately.

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